Frequently Asked Questions

HOW CAN I BUY PRODUCTS?

Purchasing products through our site is very easy and understandable. It is enough to add the products you need to the cart and enter the required address after selecting the payment option.

HOW CAN I CANCEL MY ORDER?

You can cancel your order by contacting us until it is shipped, even if you have paid for it. If your order has not been delivered to cargo, your

Payment is instantly refunded to your bank account. In such a case, please call us.

ARE VAT AND SHIPPING FEE INCLUDED IN THE PRICES OF THE PRODUCTS?

All of our prices include VAT, shipping costs for your orders are the responsibility of the buyer.

UNTIL WHAT TIME CAN I PLACE AN ORDER?

You can order at any time you want. Our working hours are 08:00-18:00. Orders placed during working hours are shipped immediately. Orders placed after 17:00 are shipped the next day.

What advantage does Nazella give you?

First of all, you can buy the product you want in the fastest way, directly from your home, workplace or mobile device, without wasting any time and without requiring a membership procedure. The product you have purchased will be shipped within 2 BUSINESS DAYS and the product you have purchased will be delivered to your door without wasting any time or effort. With our ever-increasing product range, you can definitely find a product according to your changing needs. You can shop quickly and easily, leaving your valuable time at your disposal.

HOW MANY DAYS WILL IT TAKE TO RECEIVE THE PRODUCT I PURCHASED?

You will receive your paid order within 2 business days. If the cargo company's delivery time is delayed due to a malfunction, Nazella is not responsible in any way.